Access Point: Weekly News Roundup For IT Executives – August 9, 2024

Access Point is a weekly roundup of major tech news for IT executives on the go. This edition covers August 5-August 9.

In this week’s news for IT executives:

CrowdStrike Contracts External Security To Evaluate Falcon Tool

Crowdstrike has employed two external security companies to review its Falcon tool, the agent-based platform at the heart of last month’s massive IT outage .

These Are The Most Banned Apps In The World: Report

As businesses have increased their remote workforces after the COVID pandemic, it is useful to know what apps are banned in what countries. Here is the full list of banned apps across the globe, according to the report.

How Contact-Center-As-A-Service Providers Are Leveraging AI To Enhance CX

One of the most widespread uses of artificial intelligence in business is to enhance the customer experience (CX). Unsurprisingly, Contact-Center-as-a-Service (CCaaS) providers have been actively integrating AI into their platforms to offer more robust customer support options.

IntelePeer Chief Experience Officer: How We Deliver AI-Powered Communications Automation

Vendors and solution providers are swiftly adding artificial intelligence to level up their products and services. IntelePeer is no exception. The company, which recently unveiled a new round of funding totaling $140 million to support its continued development of generative AI services, provides a communications automation platform.